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M/s. ELEGANZAA BY MELISSA PVT. LTD, a Company registered under the provisions of the Companies Act 2013, and having its registered office at Mf-1,Industrial Estate, Cipet Hostel Road, Guindy Chennai - 600032., hereinafter referred to as the“Company” (where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns).

The Company ensures steady commitment to your usage of the Platform and privacy with regard to the protection of your invaluable information. This document contains information about the Website hereinafter referred to as the “Platform”).

In order to provide the User with Our uninterrupted use of our Platform, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of the User’s privacy, we provide this notice explaining our information collection and disclosure policies, and the choices the User may make about the way their information is collected and used.

This Privacy Policy shall be in compliance with the relevant User’s applicable Data Protection Laws and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at


  • We”,“Our”, and“Us” shall mean and refer to theDomain and/or the Company, as the context so requires.
  • You”,“Your”,“Yourself”,User,shall mean and refer to natural and legal individuals who use thePlatform and who is competent to enter into binding contracts, as per Indian laws.
  • Services, shall refer to the platform that enables the customer to avail designer products and accessories..A detailed explanation shall be provided in Clause 4 of the Terms and Conditions (which can be found separately on our website).
  • Third Parties” refer to any Application, Legal Entity, Company or individual apart from theUser and the Company.
  • Personal Information” shall mean and refer to any personally identifiable information that we may collect from you such asName, Email Id, Mobile number, Password, Photo, etc.
  • Sensitive personal data” means passwords, financial information, physical, physiological, or mental health conditions, sexual orientation, medical records and history, and biometric information. However, it does not include any personal data that is freely available or accessible in the public domain, furnished under the Right to Information Act, 2005, or under any other law in force.
  • “Platform” refers to the Website which provides consulting services relating to technology and software development.

We are committed to respecting our User’s online privacy. We further recognize your need for appropriate protection and management of any Personal Information you share with us. We may collect the following information directly or through third-parties:

  • Personal data such as, but not limited to, Name, Email Id, Password and Mobile Number, Address;
  • Details of Platform usage for analytics;
  • Social Media Data:
  • Payment Data.

This privacy policy also applies to data we collect from users who visit the Platform for reference purposes and does not have to be an User with a contractual agreement with the Company. We collect, including, but not limited to, browsing behavior, IP Addresses, and pages viewed. We also collect and store personal information provided by You from time to time on the Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  • To enable the viewing of content in your interest;
  • To communicate the necessary account and service-related information from time to time;

  • To allow you to receive quality customer care services and data Collection;

  • To comply with applicable laws, rules and regulations;

Where any third parties are engaged by the Company to provide certain services for the platform, such third parties may collect information relating to the User as is reasonably necessary by the Company to maintain the Platform and such information may be shared with such third party. We also do use your contact information to send you offers based on your interests and prior activity and also to view the content preferred by you. The Company may also use contact information internally to direct its efforts for Platform improvement but shall immediately delete all such information upon withdrawal of your consent for the same through the ‘unsubscribe’ button or through an email to be sent to

To the extent possible, we provide You with the option of not divulging any specific information that you wish for us to not collect, store or use. You may also choose not to use a particular service or feature on the Platform and opt-out of any non-essential communications from the platform.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

If you are a User from the EU region, the personal data provided by you shall be processed in compliance to the EU GDPR Policy and any transfer of such information outside the EU territory shall be made to an equivalent privacy protected areas.

The information provided by you shall be used to provide and improve the service for you and all users.
  • For providing the service as detailed in Clause 4 of Terms and Conditions to partnered clients.

  • For maintaining an internal record.

  • For enhancing the Services provided.

  • For marketing and advertisement purposes.

For more details about the nature of such communications, please refer to our Terms of Service. Further, your personal data and Sensitive Personal data may be collected and stored by Us for internal record.

We, on behalf of third-parties, use Your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information and make further services available to you.

We will not sell, license or trade Your personal information. We will not share your personal information with others unless they are acting under our instructions or we are required to do so by law.

Information collected via Our server logs includes users' IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use third-party analytics, tracking, optimization and targeting tools to understand how users engage with our Platform so that we can improve it and cater personalized content/ads according to their preferences.

Notwithstanding the above, we use personal information where Users can reasonably expect such use of their information and have provided their consent, and have a clear way to opt out.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of collection of said personal information, pending the fulfillment of which you shall not be mandated to disclose any information whatsoever.

We will collect and use your personal information solely with the objective of fulfilling those purposes specified by us, within the scope of the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

The Platform may include third-party advertisements, hyperlinks to other websites, applications, content or resources, including advertisements, hyperlinks, applications, content or resources of the Company itself. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/services or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, services or other materials on, or available from, such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external Website and review their privacy policy.

    • We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through us, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google to create reports. These cookies do not store your personal data.

    • The information generated by the cookie about your use of the Website, including your IP address, may be transmitted to and stored by Google on servers in the United States or anywhere else in the world. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    • The Google website contains further information about Analytics and a copy of Google's privacy policy pages which can be found at: https://marketing

    Google Ad Sense is a tool that allows website publishers to deliver advertisements to site visitors in exchange for revenue calculated on a per-click or per-impression basis. To do this, Google uses cookies and tracking technology to deliver ads personalized to a website user/visitor. In this regard the following terms are specified to the Users:
    • Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites.

    • Google's use of advertising cookies enables us to serve advertisements to you based on their visit to our Platform and/or other websites on the Internet.

    • You may opt-out of personalized advertising by visiting Ads Settings.

    • At no point will the Company permit its Competitors to advertise on the Platform

    • You may visit the links in the advertisements at your own risk or choose to not accept the cookies permitting third parties to display their advertisements.

    Unless subject to an exemption, you have the following rights with respect to your personal data:
    • The right to request a copy of your personal data which we hold about you;
    • The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
    • The right to withdraw Your consent to the processing at any time;
    • The right to object to the processing of personal data;
    • The right to lodge a complaint with a supervisory authority.
    • The right to obtain information as to whether personal data are transferred to a third Party or to an international organization.

    Where you hold an account with any of our services, you are entitled to a copy of all personal data which we hold in relation to you. You are also entitled to request that we restrict how we use your data in your account when you log in.

    You further acknowledge that the Platform may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the marketing and promotion of our services, and you retain sole discretion to seek for discontinuation of such communications at any point of time.

    We may host surveys for survey creators for our platform who are the owners and users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to better understand how they might share your survey responses.

    Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.

    Due to the existing regulatory environment, and the evolving nature of law, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We do however assure you that any and all disclosure of your personally identifiable sensitive information shall be personally intimated to you through an email sent to your provided email address.

    As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

    • External Service Providers: There may be a number of services offered by external service providers that help you use our Platform. If you choose to use these services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
    • Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

    a. Indian Compliances:

    • This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    • This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Use and practices for access and usage of any functional Website.

    b. US Compliances:
    This Privacy Policy is in compliance to all State and Federal Data Protection Law, including but not limited toThe Children's Online Privacy Protection Act (COPPA), California Business Code and any other law that shall be applicable to our Company.

    c. GDPR Privacy Rights:
    The EU General Data Protection Regulation or GDPR gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help Users take advantage of those rights. As available, except as limited under applicable law, the rights afforded to individuals are:

    • Right of access - the right to be informed of, and request access to, the data we process about you,
    • Right to rectification – the right to request that we amend or update your data where it is inaccurate or incomplete,

    • Right to erasure - the right to request that we delete your data,

    • Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data,

    • Right to object – the right to object to us processing your personal data on grounds relating to your particular situation. Along with the right to object to your personal data being processed for direct marketing purposes,

    • Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another part’s service,

    • Right not to be subject to automated decision-making, the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

    d. Australian Privacy Compliance:
    The Privacy Act provides 13 Australian Privacy Principles (APPs). The APPs apply to government agencies and private sector organisations with an annual turnover of $3 million or more. This Privacy Policy is compliant to The Privacy Act 1988. To that end, the list of third Parties to whom personal information of the Users may be shared is listed in Annexure – A and will be updated from time to time by the Company

    e. Canadian Privacy Compliance:
    In Canada, the Personal Information Protection and Electronic Documents Act (or PIPEDA), governs the collection and use of personal information and how it's protected. Any commercial activity that uses, collects, or discloses some kind of personal information is covered by the regulations of the PIPEDA Act in Canada. If any User has any concerns regarding their use, collection and disclosure of their Personal Information can contact the Privacy Officer at

    12. SECURITY
    We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed.

    However, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.

    Each paragraph of this Privacy Policy shall be and remain separate from, independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

    Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be at the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.

    As a responsible Company, we do not use automatic decision-making or profiling.

    In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

    Phone: +91 7824840761


    17. CONTACT US
    If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to please email to

    Information provided on the website may not be 100% accurate and may be provided for promotional purposes of the business